International support

Three support channels. One team for every language.

Customers choose from three support channels: live chat, email tickets including Gmail, and messaging through WhatsApp, Messenger or Instagram. Your team handles all three in one workspace with automatic translation.

01 · Live chat and real-time translation

Customers write in their language. Your team replies in theirs.

The chat widget connects a visitor directly to an operator. euro.support automatically detects the language and continuously translates both sides without copying text into external tools.

Two-way real-time translation: Operators and customers read messages in their own language. The original remains available for review and the dialogue retains its context.

One conversation history: Messages, language, assignment and conversation status stay together so another operator can continue seamlessly.

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02 · Email and tickets

Email and tickets in one support workflow.

Incoming email is checked for unwanted content and converted into an organized request with an owner, status, translation and complete history. You can also assign an AI agent to answer requests automatically when it has enough reliable information.

Email becomes a ticket: Every incoming message creates a traceable request that can be assigned, followed and closed.

Optional AI ticket replies: Choose an AI agent for incoming tickets. It answers only when it can build a reliable response from its assigned data sources, verified questions and answers, or API functions; otherwise the request stays with the team.

Gmail tickets: Gmail is part of the email channel. Connect your existing account to receive messages as tickets and send replies from the same address.

View feature → Gmail tickets →

03 · WhatsApp, Messenger and Instagram

Messaging apps in one shared inbox.

Connect WhatsApp Business numbers, Facebook Pages and Instagram Professional accounts through their official authorization flows. New conversations arrive in one shared inbox where your team can answer without switching between separate applications.

One shared inbox: WhatsApp, Messenger and Instagram conversations use the same clear list and conversation detail, so agents always know where a message came from and what was already discussed.

Communication across languages: Incoming messages are available in the agent’s language and replies can be translated back to the customer’s language while the original wording remains accessible.

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One team, complete history and the customer’s language across all three channels.

Live chat is ideal for an immediate answer. Email tickets, including Gmail, keep longer requests organized. WhatsApp, Messenger and Instagram let customers use their preferred messaging app. All three channels belong to the same international support process.

How it works

From live chat, email or messaging to the right answer.

Customers contact you through live chat, email tickets or messaging apps. Automatic translation supports all three channels. Each chat widget can connect directly to your team, use an AI agent, or combine both modes.

Step 01

Configure channels and widget modes

Add a live chat widget, set up ticket email mailboxes and connect WhatsApp, Messenger or Instagram. Assign permitted data sources to your AI agents.

Configure all three channels in the administration: choose live or AI support for chat widgets, create email mailboxes or connect Gmail, and authorize your messaging accounts. Your team manages customer communication in one workspace.

Outcome

One platform adapts to every market and support channel.

Step 02

Customers write in their own language

Live chat and messaging conversations are translated for your team, incoming emails become translated tickets, and AI agents can reply in the customer’s language.

Customers write naturally on their preferred channel. Your team can read live chat, email tickets and WhatsApp, Messenger or Instagram messages in its working language. Original messages remain available, and AI agents use their assigned sources when preparing answers.

Outcome

Live chats, email tickets and messaging conversations are ready for your team to handle.

Step 03

AI hands off to a person or ticket

If AI cannot answer reliably or the customer asks for an operator, it hands the conversation to your live team. Outside working hours, the request can continue as a ticket.

If AI cannot answer reliably, the customer asks for an operator or an escalation rule applies, the conversation moves to the team. The operator receives the history, language and retrieved information; when nobody is online, the same request continues as a ticket.

Outcome

The operator continues in chat or a ticket with the full context.

Functions

Everything for international support in one system.

Live chat, email tickets and messaging work together with automatic translation, AI agents, quick replies, categorization, conversation history, statistics and API. Your team keeps the full context across all three channels.

E-mail support

Turn incoming emails into clear, assigned tickets with automatic translation and complete context. Your team can handle them directly or assign an AI agent to answer reliable requests.

Live chat

Customers write naturally in their own language and your team answers in theirs. Translation happens instantly and invisibly on both sides.

WhatsApp, Messenger and Instagram

API functions called by AI agents

Selected AI agents can securely call configured API functions during a conversation and use the returned data in their reply. E-commerce examples include orders, tracking, inventory and confirmed cancellation.

Quick replies

Save recurring answers in a shared library. Operators can find and insert them into a live chat or ticket without writing the same response again.

Tickets

Live chat, email tickets including Gmail, and messaging share one workspace. Your team keeps the full context, while a selected AI agent can answer tickets when it has enough reliable information.

AI ticket categorization

OpenAI selects a category from the incoming email content. The ticket is then shown to agents responsible for that area or to team members with access to all categories.

Automatic spam evaluation

Incoming email is checked for spam and harmful content. Suspicious messages are separated before translation and AI processing, while operators can review and restore them manually.

AI conversation history

Review AI agent communication and filter it by agent, country or period. Your team stays in control of what automation has told customers.

Translation at a new quality level

OpenAI translates messages with context and consistent terminology. Your team can still view the original text and take over sensitive or complex communication.

Categorized help center

Give your team a help center organized into editable categories and translated articles, so guidance remains easy to find across supported languages.

Statistics

Statistics, notifications and ownership make it obvious what is waiting, what is resolved and where the team can improve.

Ticket API

Create tickets from your e-shop, backend or an internal system through a protected API key and bring external requests into the same support workflow.

Nexus – prompt-based communication

Tell Nexus what needs doing. Find conversations, check shop data and prepare individual replies for your review before sending.

Included in every plan Unlimited agents Unlimited markets and languages Unlimited websites and widgets All platform features

Statistics

Measure support across channels, languages, AI and the team.

Statistics combine conversation volume, statuses, customer languages, AI outcomes and team workload in one clear presentation.

Explore statistics →

FAQ

Clear answers before you start.

Can I use euro.support without translations?

Yes. If customer and agent speak the same language, messages are not translated.

Can I use euro.support for multiple domains?

Absolutely. You can manage multiple domains and e-shops with one account. Each domain can have its own widget and default language.

Is AI translation reliable enough?

For everyday customer support, current AI models provide natural and context-aware translations while keeping terminology consistent. The original message remains available for review, and sensitive or complex cases can be handed to a person.

What happens when the customer asks for a human?

OpenAI function calling triggers the same server-side handoff as the live-support button. If an agent is online, the chat enters the queue. If not, the customer can create a ticket.

How do I provide data without building an API?

For products, you can add the URL of a Google Merchant feed. For policies, services and procedures, you can create your own questions and answers directly in the administration.

How is the new pricing calculated?

The plan determines the monthly credit capacity and the number of managed ticket email mailboxes. Credits reflect the actual cost of an AI operation, including the model used and its input, cached-input and output tokens. All product features are available in every paid plan.

euro.support

Start supporting customers in their own language.

Connect live chat, email tickets and messaging with automatic translation. Serve more markets through all three channels without building a separate team for every language.

Try for free

Office

Budatínska 20, Bratislava, Slovakia

Phone Number

+421 904 897 103

European Business Solutions s.r.o.

VAT ID: SK2121621689