Define each agent's knowledge, processing level, response limits and allowed API functions. OpenAI finds relevant information, performs the configured operation when needed and replies in the customer's language.
The agent uses only its assigned product feeds and custom questions and answers. Each website or market can therefore work with a different knowledge base.
Explore data sourcesChoose the agent intelligence level and the maximum credit capacity of one reply. The system uses the mapped model and records its actual consumption.
Assign specific functions to selected agents. The agent recognizes when to call them, passes the required input and uses the returned data in its answer. Orders, tracking, inventory and confirmed cancellation are ready examples.
Explore agent API functionsAI conversations remain available in a dedicated history. When a person is needed, an operator takes over with the existing context or the request continues as a ticket.
How handoff worksCustomers contact you through live chat, email tickets or messaging apps. Automatic translation supports all three channels. Each chat widget can connect directly to your team, use an AI agent, or combine both modes.
Add a live chat widget, set up ticket email mailboxes and connect WhatsApp, Messenger or Instagram. Assign permitted data sources to your AI agents.
Configure all three channels in the administration: choose live or AI support for chat widgets, create email mailboxes or connect Gmail, and authorize your messaging accounts. Your team manages customer communication in one workspace.
One platform adapts to every market and support channel.
Live chat and messaging conversations are translated for your team, incoming emails become translated tickets, and AI agents can reply in the customer’s language.
Customers write naturally on their preferred channel. Your team can read live chat, email tickets and WhatsApp, Messenger or Instagram messages in its working language. Original messages remain available, and AI agents use their assigned sources when preparing answers.
Live chats, email tickets and messaging conversations are ready for your team to handle.
If AI cannot answer reliably or the customer asks for an operator, it hands the conversation to your live team. Outside working hours, the request can continue as a ticket.
If AI cannot answer reliably, the customer asks for an operator or an escalation rule applies, the conversation moves to the team. The operator receives the history, language and retrieved information; when nobody is online, the same request continues as a ticket.
The operator continues in chat or a ticket with the full context.
Statistics combine conversation volume, statuses, customer languages, AI outcomes and team workload in one clear presentation.
Explore statistics →Live chat, email tickets and messaging work together with automatic translation, AI agents, quick replies, categorization, conversation history, statistics and API. Your team keeps the full context across all three channels.
Yes. If customer and agent speak the same language, messages are not translated.
Absolutely. You can manage multiple domains and e-shops with one account. Each domain can have its own widget and default language.
For everyday customer support, current AI models provide natural and context-aware translations while keeping terminology consistent. The original message remains available for review, and sensitive or complex cases can be handed to a person.
OpenAI function calling triggers the same server-side handoff as the live-support button. If an agent is online, the chat enters the queue. If not, the customer can create a ticket.
For products, you can add the URL of a Google Merchant feed. For policies, services and procedures, you can create your own questions and answers directly in the administration.
The plan determines the monthly credit capacity and the number of managed ticket email mailboxes. Credits reflect the actual cost of an AI operation, including the model used and its input, cached-input and output tokens. All product features are available in every paid plan.
AI answers from your data, follows configured rules and hands the conversation to a human at the right moment.
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Phone Number
+421 904 897 103European Business Solutions s.r.o.
VAT ID: SK2121621689