Immediate answers, 24/7
The AI agent replies in the customer’s language using the data sources assigned to that specific widget.
AI
AI grounded in your data. Your live team within reach.
Assign each widget the data sources its AI can use—from a product feed to your own questions and answers. When a person is needed, the agent hands the chat to your live team with full context.
Direct connection to an operator
AI can request live support and hand the conversation to an operator together with the complete context so far.
Your own questions and answers
Add multilingual questions and answers for policies, services, procedures or any support scenario outside e-commerce.
Product data from your feed
Connect a Google Merchant feed and turn your catalogue into structured product knowledge prepared for semantic search.
Live chat and AI in one workspace
AI conversations, live connections and tickets stay together, so your team always sees the complete support journey.
How it works
From question to answer in the right mode.
The widget uses the support mode configured for each website: a direct connection to your team, an AI agent grounded in data sources, or a hybrid with seamless human handoff.
Step 01
Add the widget and choose its mode
Configure each website for direct team connection, an AI agent or a hybrid. Assign the data sources each AI widget is allowed to use.
In the administration, you define the available modes, data sources and support flow for each widget. The same system can connect customers directly to your team on one website and involve an AI agent first on another.
Outcome
One widget adapts to every market and support model.
Step 02
Chat in the customer’s language
In live mode, messages between customers and your team are translated in real time. In AI mode, the agent replies directly in the customer’s language.
Customers write naturally without choosing the team’s working language. In live chat, every message is translated continuously for both sides. The AI agent finds relevant information in its assigned sources and creates the answer in the same language.
Outcome
Customers never need to switch language or wait for a translation.
Step 03
AI connects the customer to a person
If AI cannot give a reliable answer or the customer asks for an operator, it hands the conversation and its complete history to your live team.
If AI cannot answer reliably, the customer asks for an operator or an escalation rule applies, the conversation moves to the team. The operator receives the history, language and retrieved information; outside working hours, the request can continue as a ticket.
Outcome
The operator continues with full context—no repeated questions.
FAQ
Clear answers before you start.
Translated live chat, an AI agent, data sources, tickets, email, statistics and API all work together. Your team keeps the full context and every customer gets help in their own language.
Can I use euro.support without translations?
Yes. If customer and agent speak the same language, messages are not translated.
Can I use euro.support for multiple domains?
Absolutely. You can manage multiple domains and e-shops with one account. Each domain can have its own widget and default language.
Is AI translation reliable enough?
Yes. In everyday customer support, current AI models deliver natural, context-aware and highly consistent translations. They are faster than manual translation and, for common support communication, often more accurate because terminology and tone stay uniform.
What happens when the customer asks for a human?
OpenAI function calling triggers the same server-side handoff as the live-support button. If an agent is online, the chat enters the queue. If not, the customer can create a ticket.
How do I provide data without building an API?
For products, you can add the URL of a Google Merchant feed. For policies, services and procedures, you can create your own questions and answers directly in the administration.
How is the new pricing calculated?
The plan is based on monthly AI conversations, the number of connected products and widgets. Live chat, tickets and team members are included without token or translated-character calculations.
euro.support
When every customer gets a fast, precise answer in their own language, trust, satisfaction and sales grow.
Give your team a platform that turns international customer communication into a strong, scalable advantage—not another operational burden.
Office
Budatínska 20, Bratislava, Slovakia
Phone Number
+421 904 897 103European Business Solutions s.r.o.
VAT: SK2121621689