Find the context in conversations
Describe an issue, such as a delayed delivery. Nexus assesses conversation histories within your chosen period and channels. Review the results and select the conversations you want to work with.
Nexus – prompt-based communication
Manage communication with a simple prompt
Nexus is an AI workspace for your support team. Describe what you need to find or handle in your own words. Use prompts to find related tickets, chats and messages, check shop data and prepare a reply tailored to each customer's situation.
A reply for each customer
Use one prompt to request replies for selected conversations. Nexus considers each customer's history and latest request. Edit the drafts as needed and confirm sending in the interface.
In your customer's language and yours
Replies are drafted in the customer's language. When it differs from yours, Nexus also shows a translation for review. After editing a reply, refresh its translation so you know exactly what you are sending.
Shop data where you need it
Use your configured shop functions to check order status, shipment tracking or stock availability. Nexus can use those results when drafting replies. Available operations depend on your integration.
From a prompt to a resolved ticket
Use a follow-up instruction to close selected tickets or mark them as spam. Nexus works with your selection and checks your access and whether the conversation has changed before taking action.
Pick up where you left off
Prompts, results, reply drafts and shop operations stay in your workspace history. Return to them later and continue with another prompt using the saved results.
Three prompts. One connected workflow.
Here is how you could handle delayed orders. Set the search scope first, then guide Nexus through each step to prepare customer replies.
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“Find unresolved conversations about delayed orders.”
Nexus finds matching conversations within your selected scope. Review the results and select the customers you want to help.
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“Check the selected customers' order status in the shop.”
With shop functions connected, Nexus checks the available order details. Results stay linked to the relevant conversations.
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“Prepare a reply for each customer based on their current order status.”
Nexus creates individual drafts in the customers' languages. Review and edit the replies and any translations, then confirm sending in the interface.
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You set the task and the next step
Nexus brings search, shop data and reply drafting into one workspace. You choose the scope, select conversations and review results. Replies are sent only after your confirmation; Nexus closes tickets or marks spam on your explicit instruction.
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Bring Nexus to your support team
Show us the requests you handle every day. We will walk you through using prompts to manage communication and connecting your shop.
Office
Budatínska 20, Bratislava, Slovakia
Phone Number
+421 904 897 103European Business Solutions s.r.o.
VAT ID: SK2121621689